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EXPERIENCE:

6/2010 - 9/2012

Industry: Telecommunications Services

Service Delivery Provisioner

The Service Delivery Provisioner (SDP) initiates orders with various voice and data service providers using different ordering tools such as email, phone calls, web portal, etc. based on each carrier.

• Prepare and submit Carrier Add, Move, Change and Disconnect orders. Some of the carrier services may include: 8xx, calling cards, audio and web conferencing, switched long distance, DSL, Internet, voicemail and local lines.• Coordinate new service and activation dates with vCom’s Project Coordination Team, affiliates, customers, and vendors to meet desired installation and move timelines.• Ensure that all clients’ milestones and deliverables are met in a timely manner including time-sensitive expedite orders. Provide advance notice of any delays to vCom’s Project Coordination Team)• Work with vCom customers and vCom Project Coordinators on troubleshooting problems with newly installed services.. • Maintain internal tracking systems up to date, including keeping any customer viewable milestones or dates current. Have all order status current for weekly operational meetings..• Assist in maintaining an accurate client inventory.• Assist on special projects

5/2006 - 12/2009

Industry: Telecommunications Services

Implementation Manager

• Responsible for coordination of activities related to the installation of all services for the customers. ·            Voice Over IP, Private IP, Host IP Centrex, Frame Relay, Toll Free, DS0, DS1, DS3, OC-N, local and long distance lines.  CPE (routers, switches, modems, servers, etc)• Ensures that all organizations touching the order accurately complete their respective tasks.• Coordinates/works with Provisioning, Service Delivery, Operations, Project Management, and other related groups as required in the activation of services and/or installation of equipment.• Ensures performance to meet operational metrics (e.g., on-time performance) and contractual obligations (e.g., SLC delivery).• Reviews all service requests for accuracy and tracks all service requests/milestones via the latest implementation tracking tools through close to bill.• Ensures the customer is provided with appropriate written and/or verbal confirmation of critical dates within the service delivery timeframe• Coordinates and hosts meeting/calls with customers, equipment vendors

3/2005 - 5/2006

Industry: Telecommunications Services

Service Manager

*Responsible for supporting the sales organization by providing post-sales customer service to government accounts.*Work with External and Internal Customers to submit orders and activities for Dedicated and Local Services.*Proactively assist the sales and service organizations ensuring accuracy of the billing implementation process for orders.*Review sales orders for accuracy and completeness to ensure all information is correct. Enter sales orders in MCI order entry systems accurately and in a timely manner.*Drive to completion and jeopardy situations. Includes daily interface with sales and coordination with other departments.

1/2003 - 2/2005

Industry: Telecommunications Services

Lead Provisioning Design Engineer

* Route and Design DS1 and DS0 circuits through in-house applications (CLMAIN, FPSC, ACMS, CAAPS, TIRKS, CLSEA, PLANET/COLR, SUN STATION, NISE SYSTEMS). * Verify and edit cross connects to complete T1 service.* Provide Project Management of orders to achieve on-time completion. * Ensure timely and accurate receipt and posting of critical events. * Negotiate with internal and external organizations to facilitate order completion. * Resolve complex problems regarding order issues and system issues.* Complete order requests for LEC interface and facilities.* Routing and setting up DS0, DS1, DS3, and OC3 circuits.

5/1999 - 7/2002

Provisioner Engineer III

* Provision Circuit Installations, Changes, Disconnects, Moves, and Port Speed Upgrades/Downgrades for Frame Relay, ISDN, VNET, 8001, Voice, Private Line, and Data circuits at the Fiber, Ds3, and Ds1 and Ds0 levels for Global Customers.* Coordinate Service Order processing with LECS, CAPS, COLLO’s and Customer Provided Ds3’s.* Verify Order information, make Circuit Facility Assignments, Design circuits, send ASR’s and build FOC’s. * Write Mux Messages using Network Coordination / Utilization on POP’S and Terminals. Terminating Hardwire Circuits at DMS 250 Switches, and Frame Relay, Private Line and Data circuits at Frame Relay Nodes, using OC12’s, OC3’s, Wideband Ds3’s, Wideband Ds1’s, Narrowband DXC’s, DXC 1/0’s, and M13’s.* Provide support to Worldcom Account Teams, Global Implementation Coordinators, Network Implementations, Project Engineering, Database Administrators and Order Entry

2/1994 - 3/1999

Industry: no industry preference

Assistant Manager

· Completed sales and purchasing duties for major appliances and electronics· Created and implemented new, upscale “look” for store, including new floor plan, display ideas and logo· Introduced new shopping service using customer profile program, which allowed for gift purchases by telephone and increased sales 15%· Consistently exceeded sales objectives by at least 30%· Assumed additional responsibility and assisted in business expansion by managing all purchases for new store in nearby community

EDUCATION:

8/2002 - 6/2004

Associate Degree

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